At Organised Spaces, we want every clean to be smooth and stress-free. Here’s everything you need to know before booking with us:

Service Area

We provide cleaning services across Belfast and surrounding areas.

Booking Made Easy

You can book with us via phone, email, our website, or social media—whatever’s most convenient for you.

Quotes & Pricing

Our quotes are based on typical property sizes and estimated job duration. If a space is heavily soiled or larger than average, we may revise the quote (but we’ll always check with you first).

Pets

To keep everyone safe and happy, we kindly ask that pets are kept in a secure area during your service.

Your Privacy

Your personal information is protected under UK data protection laws. We only use your data to deliver our services—and never share it unless legally required. You can request data removal at any time.

Property Access

Please ensure we have full access to the property at your scheduled time, along with hot water and electricity.

Photos & Quality

We may take before-and-after photos for our records and to resolve any potential disputes. With your permission, we may also share these (anonymously) for promotional purposes.

Cancellations

Life happens! If you need to cancel, please give us at least 24 hours’ notice to avoid a 20% cancellation fee.

Insurance & Claims

We’re fully insured up to £1,000,000. If anything goes wrong, let us know within 72 hours. We’ll review and respond promptly.

Satisfaction Guarantee

If you’re not happy, let us know within 5 days. We’ll provide a one-time re-clean or a fair partial refund, based on the situation.

Limitations

We’re not responsible for:

  • Damages caused by client-supplied products or equipment
  • Pre-existing damage
  • Issues reported after our 5-day guarantee period


Complaints

Please send any complaints via email. We aim to respond within 7 working days.